Refund policy

Refund Policy

We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be in the same condition as you received it: unworn, unused, with original tags and in its original packaging. The receipt or proof of purchase is also required.

To initiate a return, contact us at contact@roamlystore.com. Once your return request is accepted, you will receive the shipping address and instructions by email. Any item returned without prior request will not be accepted.

Damages and issues Inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect.

Exceptions — non-returnable items Certain items cannot be returned: perishable goods, custom products, and personal care items. Sale items and gift cards are not refundable.

Exchanges To obtain an exchange, return the item concerned and place a separate new order once the return is accepted.

Right of withdrawal — European Union If your order is delivered within the European Union, you have a 14-day right of withdrawal, without justification, provided the item is returned in its original condition with proof of purchase.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection. If approved, the refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at contact@roamlystore.com.